Welcome to W. Titley & Co - Clothing Hardworking Australians since 1926

Terms and Conditions

Shipping & Delivery

Products can be delivered throughout Australia.  W. Titley & Co ships parcels via Australia Post eParcel. This ensures that your delivery arrives safely and the location of the parcel can always be tracked. Please note that a signature is required upon delivery unless we are notified otherwise. If you would like to contact us with any additional information regarding your order, please email info@titleys.com.au at the time of ordering.

Orders placed before11.30am are normally desptched the same day.  In the rare event that we are unable to fulfil your complete order we will contact you be email and Phone.

A tracking number is sent to you by email and your deliveries progress can be tracked online at : http://auspost.com.au/track/track.html?id=

 Postage and Handling Charges

• All prices are in Australian dollars and include Australian GST.
• Delivery is within Australia only.

 

Australia Wide

 

Orders up to $499.99

 

$10.00



Please call 1800 138 550 for
freight prices on bulky items.
 
Orders $500 & above

FREE

Privacy & Security

This privacy policy has been prepared by W. Titley & Co in accordance with the provisions of the National Privacy Principles under the Privacy Act 1988. This policy has been prepared for your information so that you are aware of how W. Titley & Co collects, uses and handles your personal information.

In relation to the VIP Loyalty program, W. Titley & Co collects the following personal information from members:

 • Name, address and other details provided on the membership form

• Your purchases made at Titleys stores

• Any other information you may provide to us in the course of your dealings with our staff. For example, payment details.

 W. Titley & Co uses the information we collect to send you marketing material relating to products sold in Titleys stores. We may also disclose your personal information to law enforcement bodies for the purpose of detecting or preventing fraud, or as required by law.

 We take all reasonable steps to protect your information from unauthorised access, use or disclosure.

 If you no longer wish to use the W. Titley & Co VIP Loyalty Card or to be a member of the Loyalty program, please advise W. Titley & Co and we will remove your details from the Loyalty database.

 If your personal information becomes incorrect at any time (for example, if you change address) you may update it by notifying W. Titley & Co.

 By using the W. Titley & Co VIP Loyalty program and agreeing to be a member of the Loyalty program you consent to the use and disclosure of your personal information for the above purposes.

Returns & Replacements

We hope that you are happy with everything you order from the W. Titley & Co online shop. However, should any products be faulty, damaged we will happily refund or exchange these items for you.

 

This must be done within 30 days of dispatch of your order.

 

Refund:

To organise a refund for faulty or damaged products please contact customer service on info@titleys.com.au or Ph: 1800138550 and they will provide you with

our reply paid address. A full refund (excluding freight) will be made via your original payment method as soon as we receive the products back.

 

Exchange:

Should you wish to receive a replacement item please let us know and we will ship it out to you as soon as we receive the product back.

 

To organise a refund or to exchange your faulty or damaged product please return it, with a letter of explanation, to the following address:

 ATTN: Customer Service
 W. Titley & Co
248 Gill Street,
Charters Towers QLD 4820.
 

 If you have any problems, or wish to discuss this further please feel free to contact us at:  Phone: 1800138550 or  Email: info@titleys.com.au

For your peace of mind, we recommend that you send your package via an insured method (we recommend Registered Post by Australia Post).
Ordering
Any order placed by you in the manner described on this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified on this website at the time you place your order. W. Titley & Co reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. The rejection of any offer by W. Titley & Co is at the sole discretion of W. Titley & Co. Your contract with W. Titley & Co only comes into existence when W. Titley & Co forwards to you confirmation of receipt of your order and payment.
Payment, Pricing & Promotions
             All prices displayed on the website, including but not limited to prices of products and services and delivery and other charges, are quoted in Australian Dollars and are current at the time of issue, but may change at any time without notice and are subject to availability.                        
             Any changes to prices displayed on the website are at the sole discretion of W. Titley & Co. Goods and Services ("GST") and Other Taxes. Prices displayed on this website are inclusive of GST applied at the rate of 10%.