Website Returns Policy

We hope that you are happy with everything you order from the W. Titley & Co online shop. However, should any products be faulty, damaged we will happily refund or exchange these items for you.

This must be done within 30 days of dispatch of your order.

Refund:

To organise a refund for faulty or damaged products please contact customer service on info@titleys.com.au or (07) 4787 - 2477 and they will provide you with

our reply paid address. A full refund (excluding freight) will be made via your original payment method as soon as we receive the products back.

Exchange:

Should you wish to receive a replacement item please let us know and we will ship it out to you as soon as we receive the product back.

To organise a refund or to exchange your faulty or damaged product please return it, with a letter of explanation, to the following address:

ATTN: Customer Service

W. Titley & Co

248 Gill Street,

Charters Towers QLD 4820.

Australia

If you have any problems, or wish to discuss this further please feel free to contact us at:

Phone: (07) 4787 2477

Email: info@titleys.com.au

For your peace of mind, we recommend that you send your package via an insured method (we recommend Registered Post by Australia Post).



Terms And Conditions

Acceptance

The "titleys.com.au" website ("website") is operated by W. Titley & Co. ABN 26 296 271 590. Your use of the website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below ("Terms and Conditions").

Capacity

The products on the website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts. By making an on-line purchase, you accept these terms and conditions and acknowledge that you are over the age of eighteen (18) years.

Orders

Any order placed by you in the manner described on this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified on this website at the time you place your order. W. Titley & Co reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. The rejection of any offer by W. Titley & Co is at the sole discretion of W. Titley & Co. Your contract with W. Titley & Co only comes into existence when W. Titley & Co forwards to you confirmation of receipt of your order and payment.

Prices

All prices displayed on the website, including but not limited to prices of products and services and delivery and other charges, are quoted in Australian Dollars and are current at the time of issue, but may change at any time without notice and are subject to availability. Any changes to prices displayed on the website are at the sole discretion of W. Titley & Co.

Goods and Services ("GST") and Other Taxes

Prices displayed on this website are inclusive of GST applied at the rate of 10%.

Refunds

The circumstance in which W. Titley & Co is obliged to make a Refund (if at all) is detailed in its Refunds Policy.

Confidentiality

You should not send any information or material that you consider to be confidential or proprietary, to W. Titley & Co or any other person, through this website. Any information or material sent to W. Titley & Co at, or through this website, is deemed to be not confidential. You are deemed to grant to W. Titley & Co an unrestricted, irrevocable licence to use, reproduce, display, perform, modify, transmit and distribute all materials or information sent by you to or through this website. W. Titley & Co is free to use any ideas, concepts, know-how or techniques that you send to W. Titley & Co, for any purpose.

Viruses

W. Titley & Co does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses. W. Titley & Co will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on W. Titley & Co, it shall be limited to the cost of re-supplying that information.

Limitations on Use

W. Titley & Co may revise or alter these terms and conditions at any time. Revisions and alterations will be posted on this website. Users are responsible for reviewing this website from time to time to ensure compliance. If W. Titley & Co makes a request to you to stop using this website or to promptly return or destroy copies of information provided on this website, you must immediately comply with that request, and confirm in writing to W. Titley & Co within five (5) business days after that request, that you have done so.

 



Shopping & Shipping

Ordering Online

It's easy! All you have to do is click onto categories and browse the menu options. When you see something you like, click on the "Add to cart" button.

This puts the product in your Shopping Bag. You can keep an eye on your running total on the left hand side of the screen. You can put as many products as you like in your Shopping Basket; then, when you're finished, just click on "Checkout", fill in the required information, and in no time you'll be the happy recipient of some wonderful products!

Order By Telephone

Don’t own a credit card? Still nervous about ordering online? Then simply place your order by phone!

If you don’t want to order online, you can place your order by phone on (07) 4787 - 2477 (international +61 7 4787 - 2477). Cheque and Money Order accepted.

Payments

The W. Titley & Co online shop accepts Credit Card payment only.

Security

Shopping at the W. Titley & Co online shop should be as enjoyable and stress free as shopping in a store. Therefore, W. Titley & Co places enormous importance on ensuring your information is safe. Your credit card details are encrypted to ensure its’ safe transfer to us, and are removed from our system once your order has been dispatched.

Shipping

Products can be delivered throughout Australia.

W. Titley & Co ships parcels via our preferred courier service provider. This ensures that your delivery arrives safely and the location of the parcel can always be tracked. Please note that a signature is required upon delivery unless we are notified otherwise. If you would like to contact us with any additional information regarding your order, please email info@titleys.com.au at the time of ordering.

Orders within Australia will be delivered in 4 - 7 working days from the time you are advised that your order is processed, unless you are notified otherwise (some remote locations may take up to 10 working days).

During peak trading times such as December, you may experience a slight delay, in which case your order will be delivered within 6–10 working days.

 

Postage and Handling Charges

• All prices are in Australian dollars and include Australian GST.

• Delivery is within Australia only.

Qld

Orders less than $250.00

$10.00

 


Please request a freight quote for swags & other bulky items

 

Orders from $250.00 to $500.00

$15.00

 

Orders over $500.00

$20.00

Elsewhere

Orders less than $250.00

$15.00

 

Orders from $250.00 to $500.00

$20.00

 

Orders over $500.00

$25.00



Privacy Policy

This privacy policy has been prepared by W. Titley & Co in accordance with the provisions of the National Privacy Principles under the Privacy Act 1988. This policy has been prepared for your information so that you are aware of how W. Titley & Co collects, uses and handles your personal information.

In relation to the VIP Loyalty program, W. Titley & Co collects the following personal information from members:

• Name, address and other details provided on the membership form

• Your purchases made at Titleys stores

• Any other information you may provide to us in the course of your dealings with our staff. For example, payment details.

W. Titley & Co uses the information we collect to send you marketing material relating to products sold in Titleys stores. We may also disclose your personal information to law enforcement bodies for the purpose of detecting or preventing fraud, or as required by law.

We take all reasonable steps to protect your information from unauthorised access, use or disclosure.

If you no longer wish to use the W. Titley & Co VIP Loyalty Card or to be a member of the Loyalty program, please advise W. Titley & Co and we will remove your details from the Loyalty database.

If your personal information becomes incorrect at any time (for example, if you change address) you may update it by notifying W. Titley & Co.

By using the W. Titley & Co VIP Loyalty program and agreeing to be a member of the Loyalty program you consent to the use and disclosure of your personal information for the above purposes.